iVeew and Guestext can interact with your current “Guest Experience” strategy to improve your effectiveness.
Allow hotels to engage with guest prior to arrival; providing them insight into what they will find at or near the hotel.
Use text messaging to convey special offers the day of arrival and during the stay, respond to requests by guest to departments and send surveys after guest are served by a department.
Send links to guest for savings with direct bookings, information about upcoming events and reviews.
Hotels and Travel Providers everywhere seem to have one main question: What is the guest’s experiences with hotel or travel provider? Personalization is a major buzz word in the travel and hospitality industry over the past year, getting the information is difficult for travel providers to collect.
As hotels look at guest experiences, personalization frequently rises to the top. According to Forrester Research, over 60% of hotels in a survey state that delivering personalized experiences is a priority. Creating a thorough solution with adapting the 4 phases of Personalization will improve guest engagement and provide market for up selling and cross selling preferred content.
Increase convertion rates over 40% . More purchases in a booking occur when offers are tailored to guest preferences.
Matching content to guest preferences can improve average purchase values by 40% and improving conversions by upwards of 600%. Automated matching of content to guest preferences is important aspect of the Personalization Profile provided by iVeew
iVeew filtering solution leverages guest profiles, utilizes a set of algorithms to dynamically drive personalized experiences for guests and travelers. The result is a significant reduction in manual effort, the ability to automate targeting and the potential to surface highly relevant content to increase conversions and engagement.
Hotels have had a challenge in recognizing new guests, not to mention returning guests. There are solutions that require a manual effort; from asking the guest for their drivers license or some other form of accepted identity all the way to asking a guest for a “special” card that recognizes to the hotel that this is an important returning guests. These solutions require a manual effort and are time consuming and does not do anything to really improve the guest engagement experience.
iVeew’s integrated solution with either a hotel PMS or as a stand alone solution enables the hotel to recognize the guest automatically when a screen display pops up on an iPad, tablet or computer screen at the front desk. In addition to the front desk, any department or service amenity at the hotel can recognize the guest, address them by name and improve the guest experience.
The Guest Recognition Platform is integrated with Guest Personalization Engine to really improve the guest experience and engagement by the hotel. When the guest is provided a link in their email confirmation, or via alternate methods of communication such as mobile messaging, the guest can provide a basic insight into their preferences, for in-hotel amenities or local attractions. This allows the front desk or other areas of the hotel to immediately recognize their interests and respond accordingly.
iVeew provides hotels and other travel providers with the ability to add in hotel and partner offers to the booking process while selecting their room types or from a white label link from their website. Hotels should not miss the opportunity to upsell or cross sell in the booking process because their current booking engine supplier does not provide a solution or charges extra. iVeew will provide the booking engine integrated with connectivity with the PMS for free or little cost depending on the arrangement.